Last updated: 15/04/2024
Thank you for choosing Australian Debt Recoveries.
This Refund Policy describes our policies regarding the handling of refunds for services provided by Australian Debt Recoveries.
1. Refund Eligibility
Australian Debt Recoveries provides debt management and financial consulting services. Our services are tailored to each client’s individual circumstances, and the fees associated with our services are based on the time and effort expended by our team to assist clients in managing their debt.
Due to the nature of our services and the resources allocated to each client, refunds are generally not provided once services have been rendered. However, we understand that exceptional circumstances may arise, and we will assess refund requests on a case-by-case basis.
2. Circumstances for Refund
Refunds may be considered under the following circumstances:
Service Not Provided: If Australian Debt Recoveries fails to provide the agreed-upon services outlined in the client agreement, a refund may be issued for the portion of services not rendered.
Overpayment: In the event of accidental overpayment or duplicate payment, a refund for the excess amount will be processed upon verification.
3. Refund Request Process
Clients who believe they are eligible for a refund must submit a refund request in writing to Australian Debt Recoveries’s customer support team info@ausdebt.com.au. The request must include the following information:
Client’s name and contact information
Description of the reason for the refund request
Supporting documentation, if applicable
4. Refund Evaluation
Once a refund request is received, Australian Debt Recoveries will review the request and assess its eligibility based on the circumstances outlined in this policy. Australian Debt Recoveries reserves the right to request additional information or documentation to support the refund request.
5. Refund Processing
If a refund is approved, Australian Debt Recoveries will process the refund within 7 days of approval. The refund will be issued using the same method of payment used for the original transaction, unless otherwise agreed upon by both parties.
6. Contact Us
If you have any questions about this Refund Policy, please contact us.
